Fequently Asked Questions

Q: Why choose Insta-Memories Photo Booth?

Our prices are lower.
We use a high megapixel DSLR camera for studio quality photos.
We include customized picture layouts in all our packages for FREE.
Our company is committed to excellence.
We always make sure that every celebration will be more memorable with the Insta-Memories Photo Booth.

Q: What are customized layouts?

You may submit your pictures, logos, or any design you want to include in the photo souvenir. Choose the photo layout you prefer for your prints and we will design it for you according to your theme. You must submit your pictures/logos/designs at least 7 days prior to your event.

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Q: How exactly does the Photo Booth work?

We will set up the photo booth in a designated area at your event venue. Guests may line up and have their pictures taken, each photo session consists of 1,2,3 or 4 shots, depending on the layout of your choice. Pictures will be printed automatically after the shot.

Q: How do I reserve a date?

You may contact us by Phone: 818.600.1083 or by e-mail: info@insta-memories.com. You may also request a quote.
If your desired date is open, we will reserve it for you upon payment of 30% (non-refundable) reservation fee.

Q: What are your payment options?

You may pay the reservation fee via cash or credit as preferred. The balance must be paid on the day of the event. If you cancel at least 20 days prior to your event, your deposit can be transferred to another event date and time. Cancellations made less than 20 days will result to forfeiture of your reservation fee.

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Q: What other requirements does Insta-Memories need to setup?

At least 8×8 feet space
Power outlet within 30 feet
Venue permit, so we can arrive at the venue at least 1 hour before time of your event

Q: Is there an extra delivery or setup charge for a Photo Booth?

No. Delivery and setup, within our service area, is included as part of the quoted rental rate. We will occasionally travel outside of our service area for larger rentals, and an additional delivery fee might be necessary depending on distance. Providing services beyond our local area will be decided on a case-by-case basis.

Q: Can we have our photo booth outdoors?

Absolutely. All that is required is a hard, flat, level, dry surface. If necessary, under certain weather conditions, we may need to cover the booth with a canopy (which we can provide). Property with hilly landscapes must be driven over with our vehicles in order to unload our photo booths at flat locations. Property must be cleared of rocks and any other debris ahead of time for photo booth delivery. Once unloaded, we cannot move our photo booths over gravel, uneven ground, or steps. Photo booths placed on lawns will require a sheet of plywood (or other suitable material) underneath. We will not place our photo booths directly on grass or wet ground. Nor will we drive our vehicles through mud or conditions that could possibly result in our vehicles becoming stuck. If any of the above conditions prevent us from setting up our photo booth, you will either have to decide on another location, or cancel our services and forfeit your deposit. When you reserve one of our photo booths, that booth then becomes unavailable for another potential customer. Therefore, if we show up at your event only to find that you have no acceptable location for the booth to be placed, we have lost out on renting the booth to someone else.

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Q: Do I have to rent a booth for 4 hours, or can I rent it for less time?

Yes, you can rent our booths for only 2 or 3 hours if you’d like. However, regardless of the amount of hours it is used, the same delivery, setup, and takedown time is required. Therefore, we do not recommend renting a booth for 2 hours or less as it would cost close to what it costs for 3 hours.

Q: Can we keep the booth longer than 4 hours if we need to?

Yes, as long as we do not need the booth for another scheduled event, you can rent the photo booth for an additional $150 per hour. We will not, under any circumstances, leave the booth anywhere overnight, or unattended.

Q: If I need our photo booth setup early, will I be charged for the idle time before it opens?

No. We will make every effort to setup your booth as far ahead of time as possible to avoid disrupting your event and inconveniencing your guests, and you’ll only be charged for the time the booth is actually running. However, please let us know, IN WRITING on your Event Agreement, when you need your photo booth setup so that we can schedule around other events and meet your needs (verbal notices can lead to misunderstandings). We service multiple events per day and must coordinate them accordingly. We cannot guarantee early deliveries and setups with too short of notice or last minute time changes.

Q: We will not be using the booth during dinner hour. Can we have the photo booth temporarily down during this time without being charged?

Our attendant must be present, and compensated, during his or her time spent at your event. Therefore, the normal rental period lasts from the time the booth first opens, until it is taken down. However, if you have any unusual circumstances that require this sort of request, please contact us and we’ll be more than happy to discuss any possible solutions to accommodate you.

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Q: Can I order duplicate photo strips?

Our Starter, Premium and Deluxe packages include a FREE CD or DVD containing all of the photos and video taken during your rental.

Q: How do we go about getting our Custom Photo Strip artwork?

When you are ready to reserve your photo booth on the Reserve Your Date page, simply select from the Custom Graphic choices before submitting. Our graphics department can design a great-looking and professional-quality photo strip header for you or your organization. However, since this is included at no cost, we cannot spend hours upon hours re-designing and re-proofing several variations of a design, 3. Therefore, if you’d prefer something specific, other than our design, please feel free to submit something to us.

Q: Do you beat your competitor’s low promotional rates?

We are always willing to consider matching or beating a competitor’s promotional rates within reason. Just BEWARE that there are some companies out there that simply quote extremely low rates just to get bookings, and to take other companies’ business away, then later as the event dates approach, choosing which ones that pay off the biggest for them (longer rental times, larger upgraded booth packages, etc), then cancelling on everyone else with the much lower payoff at the last minute. They may even be booking more booths than they actually even have, just to keep customers on the hook and prevent them from going elsewhere, until they decide which events are more worthwhile for them, and which ones aren’t.
Cancelling on customers when better offers come along is about as deceitful and unprofessional as it gets… and we don’t even involve ourselves with outbidding them.
Remember, if a deal sounds too good be true, it probably is.

Q: I have another question not listed here. Where can I reach you?

Feel free to call us at (818) 600-1083
or send us an email at info@insta-memories.com .
We’ll be happy to serve you!

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